ABSTRACT
Patient queues are frequent in medical care, and one indicator of access to healthcare is waiting time. We explain queuing theory - an empirical method that provides service providers with a lot of experience in the design and management of existing services. This paper focuses on the pattern of arrival and the facilities available in the hospital in Vijayanagara District. The most important purpose of this research was to provide policymakers with knowledge to contribute to the well-being of the population by reducing waiting time for service, since long queues in exceeding cases will delay effective decisions about a particular disease that may cause death while waiting for service by patients. In this study, the waiting time of patients in the ambient department was first analyzed with the M / M/1 queuing method after measuring the mean number of patients served per hour and their median number in the hour. Additional findings of the workers questionnaire were evaluated to know. © 2022 Author(s).